We inform our members/customers and casual clients that our facility is a self-service including customer self-service. (Meaning that customer self-service is a process by which members/customers have access to an app / online member portal that allows them to resolve their requests/queries & payments without personal help from a support agent or a staff member)


We encourage our members/customers/clients to use our self-service facilities and Customer self-services as the first option to access information, manage their accounts, book services, buy a product, access the premises, update billing details and pay outstanding fees.
These include our: Gym App, Members Portal login through our website, online help center, chatbot, web widget, community forum, and knowledge base.

These self-service facilities and self-service options are designed to provide you with faster resolutions, lower costs, higher satisfaction, and more efficiency. By using these self-service facilities and Customer self-service options, you agree to follow our guidelines and terms of use.

You also acknowledge that these self-service facilities and Customer self-service options may not be able to address all your needs or issues, and that the last resort would be contacting our customer service team staff by email only, at: info@primeperformance247.com
(Phone call not avaiable, Social media messages not available)

Customer self-service also means that our members/customers and casual clients have to be able to access the facility and diferent areas and studios with the use of the Gym App or Swipe Tags. Our facility does not have reception/ customer service staff on site.

We reserve the right to modify, suspend, or discontinue any of these self-service facilities and Customer self-service options at any time, without prior notice or liability.



  1. Prime Performance (we/us/our) acknowledges and respects the privacy of individuals. This policy sets out the way in which we collect, use, manage and protect your personal information.
  2. We are bound by the Privacy Act 1993 and, in particular, the Information Privacy Principles that are set out in the Privacy Act 1993.
  3. This Privacy Policy is subject to change. Any changes will be effective when a notice of the change is posted on our website at www.primeperformance247.com.


  1. We may collect and hold personal information provided by you when you:
  2. a) complete the membership application process for any fitness and health facility operated by Prime Performance 24/7 Ltd;
  3. b) enter any of our competitions or promotions,

whether through information you give us directly, through our website www.primeperformance247.com (Website), through Facebook  advertising and/or promotions or by using an APP made available to you as a member (APP).

  1. We use the information for the purpose of conducting our business, including (without limitation) (i) to deliver services and information to you, (ii) to assist you with matters relating to the services we provide to you and other members of the clubs, (iii) to improve and better understand your preferences, (iv) to notify you of any change to our services or to your membership terms (including fees), and (v) to fulfil our legal and regulatory obligations.
  2. This information is usually collected directly from you but occasionally, where it is unreasonable or impractical to do so, it may be collected from third party service providers or publicly available sources.
  3. You may choose not to provide any personal information to us, however as a result we may not be able to provide services to you or inform you of changes to the services we provide or to your membership terms (including fees).


  1. We may use the personal information that you submit to us in connection with the above-stated purposes and for direct marketing purposes (including club newsletters). You can opt out of receiving marketing materials by writing to us at the below address or following any instructions to unsubscribe in one of our marketing emails.
  2. We may disclose personal information to third parties:

(a) to meet the purpose for which it was submitted (for example, to process your membership application);

(b) to validate the information you provide to us in the course of signing up to and/or using our services;

(c) to undertake fee collection services on our behalf;

(d) if we are required or authorised by law to disclose the information;

(e) if your personal information is collected in connection with a joint promoter, to that joint promoter for marketing and research purposes; and

(f) to protect the personal safety of our staff, other users of our services or the public.

  1. We may also disclose your information to our affiliated companies and to any prospective purchasers of us or a substantial portion of our assets.


  1. You can access and request correction of any personal information concerning you at any time. You may also request that we delete your personal information at any time. Any such requests should be made directly by contacting us (see below for details). Please note that your right to gain access to your information will be subject to the relevant exceptions in the Privacy Act.


  1. A cookie is a piece of information that our web server may send to your machine when you visit our Website or use an APP. The cookie is stored on your device, but does not identify you or give us any information about your device. We use cookies to learn more about the way you use our Website or APP (as applicable) and to help us improve your experience of using our Website or APP (as applicable).
  2. If you want to erase cookies from your device, block all cookies or receive a warning before a cookie is stored, refer to your browser instructions or help screen to learn more. If you reject the use of cookies, you will still be able to access our Website and APP but please note that some of its functions may not work as well as if cookies were enabled.


  1. We take reasonable measures to protect all personal information stored within our database. However, when providing personal information via our Website or an APP (as applicable), we note that the transmission of information using the Internet is not completely secure. We therefore cannot guarantee the security of data transmitted via our Website or an APP (as applicable) and any such transmission is at your own risk.


  1. Please contact us if you:

(a) wish to discuss any privacy issues

(b) have any concerns regarding your personal information

(c) do not wish to receive any future communications from us.


Prime Performance



Prime Performance (Prime Performance) has installed Closed Circuit Television (CCTV) cameras in some of its clubs (and the carparks of those clubs). Those clubs operating CCTV cameras will clearly indicate that CCTV cameras are in operation.

Prime PerformanceCCTV Privacy Policy

Last updated: 26 August 2020

Prime Performance CCTV Privacy Policy (Members) Prime Performance (Prime Performance) has installed Closed Circuit Television (CCTV) cameras in some of its clubs (and the carparks of those clubs).

Prime Performance has done so in order to:

  • assist in the safety and protection of members and other visitors to our premises;
  • assist in the safety and protection of our employees;
  • deter and investigate theft or damage to our property (and property of our members and staff);
  • actively and openly promote the security of our premises to current and potential members; and
  • ensure the efficient and orderly running of our clubs.

In accordance with the Privacy Act 1993, Prime Performancemust ensure that these CCTV cameras do not unnecessarily impede on our member’s privacy. We have created a privacy policy to govern the collection, use and disclosure of images captured by CCTV cameras. This privacy policy is designed to inform you of our reasons for installing CCTV cameras and where personal information has been collected, your rights in relation to that information. Nothing in this privacy policy limits or excludes your rights under the Privacy Act 1993. Privacy Policy Overview This policy sets out:

  • what information is being collected;
  • where are CCTV cameras located;
  • the purpose of the information’s collection;
  • whether we intend to pass this on to others, and who they may be;
  • whether the collection of this information is authorised or required under a particular law;
  • the rights of the individual to access and correct the information; and
  • our address for contact.

What information is being collected? We have placed CCTV cameras up at some of our clubs and the carparks to monitor those areas for security and safety purposes. These cameras may from time to time record footage of you as you pass through the CCTV camera coverage areas. We consider this footage to be your personal information so we will be ensuring that this is managed as set out in this privacy policy. Where will CCTV cameras be located? Our CCTV cameras will be placed in public locations which are visible. There will be signs notifying you that you may be under surveillance. CCTV cameras will not be positioned in private locations such as changing rooms or  bathrooms.

What is the purpose of the information collection? Prime Performance is taking steps to ensure the security and safety of our members, staff and other visitors to our clubs, as well as making sure that our clubs are prevented from damage in any way. A more detailed break down on the reasons is contained in the opening paragraph of this policy. We view CCTV cameras as a means to carry out these steps with minimal imposition on our members. It is also paramount that our staff and visitors to our clubs are safe and secure when at our clubs. The CCTV cameras are a way to help achieve that objective. We may use this footage when conducting internal investigations relating to staff or member complaints.

Will we be passing this information on to other parties? Who will they be? In the event of some unlawful activity being carried out at the clubs (including carparks), and it being recorded on our CCTV cameras, we may pass that footage over to the Police or other third parties (assisting in an investigation) for the purpose of an investigation. Likewise, if the Police believe some unlawful activity was carried out at the club (including carparks) then they may view or ask us to hand over, any footage that may help.

 Is collection of this information authorised or required under a particular law? As the owner of the clubs it is our right to install and operate the CCTV cameras in our clubs (including carparks). We also wish to create an environment of people feeling secure and safe in our clubs (and carparks). It is our view that the CCTV cameras will assist in creating this environment. What rights to individuals have to access and correct the information? Any individual who is recorded by our CCTV cameras has the right to access that footage and to make any corrections so long as that information relates to that individual. These are principles of the Privacy Act 1993.  A member has no right to access footage that does not relate to the member.

 How do you get in contact with us? Please contact us if you:

  • wish to discuss any privacy issues; or
  • have any concerns regarding your personal information.

Prime Performance info@primeperformance247.com