We inform our members/customers and casual clients that our facility is a self-service including customer self-service. (Meaning that customer self-service is a process by which members/customers have access to an app / online member portal that allows them to resolve their requests/queries & payments without personal help from a support agent or a staff member)
We encourage our members/customers/clients to use our self-service facilities and Customer self-services as the first option to access information, manage their accounts, book services, buy a product, access the premises, update billing details and pay outstanding fees.
These include our: Gym App, Members Portal login through our website, online help center, chatbot, web widget, community forum, and knowledge base.
You also acknowledge that these self-service facilities and Customer self-service options may not be able to address all your needs or issues, and that the last resort would be contacting our customer service team staff by email only, at: email@example.com
(Phone call not avaiable, Social media messages not available)
Customer self-service also means that our members/customers and casual clients have to be able to access the facility and diferent areas and studios with the use of the Gym App or Swipe Tags. Our facility does not have reception/ customer service staff on site.
We reserve the right to modify, suspend, or discontinue any of these self-service facilities and Customer self-service options at any time, without prior notice or liability.
whether through information you give us directly, through our website www.primeperformance247.com (Website), through Facebook advertising and/or promotions or by using an APP made available to you as a member (APP).
(a) to meet the purpose for which it was submitted (for example, to process your membership application);
(b) to validate the information you provide to us in the course of signing up to and/or using our services;
(c) to undertake fee collection services on our behalf;
(d) if we are required or authorised by law to disclose the information;
(e) if your personal information is collected in connection with a joint promoter, to that joint promoter for marketing and research purposes; and
(f) to protect the personal safety of our staff, other users of our services or the public.
(a) wish to discuss any privacy issues
(b) have any concerns regarding your personal information
(c) do not wish to receive any future communications from us.
Prime Performance (Prime Performance) has installed Closed Circuit Television (CCTV) cameras in some of its clubs (and the carparks of those clubs). Those clubs operating CCTV cameras will clearly indicate that CCTV cameras are in operation.
Last updated: 26 August 2020
Prime Performance has done so in order to:
What is the purpose of the information collection? Prime Performance is taking steps to ensure the security and safety of our members, staff and other visitors to our clubs, as well as making sure that our clubs are prevented from damage in any way. A more detailed break down on the reasons is contained in the opening paragraph of this policy. We view CCTV cameras as a means to carry out these steps with minimal imposition on our members. It is also paramount that our staff and visitors to our clubs are safe and secure when at our clubs. The CCTV cameras are a way to help achieve that objective. We may use this footage when conducting internal investigations relating to staff or member complaints.
Will we be passing this information on to other parties? Who will they be? In the event of some unlawful activity being carried out at the clubs (including carparks), and it being recorded on our CCTV cameras, we may pass that footage over to the Police or other third parties (assisting in an investigation) for the purpose of an investigation. Likewise, if the Police believe some unlawful activity was carried out at the club (including carparks) then they may view or ask us to hand over, any footage that may help.
Is collection of this information authorised or required under a particular law? As the owner of the clubs it is our right to install and operate the CCTV cameras in our clubs (including carparks). We also wish to create an environment of people feeling secure and safe in our clubs (and carparks). It is our view that the CCTV cameras will assist in creating this environment. What rights to individuals have to access and correct the information? Any individual who is recorded by our CCTV cameras has the right to access that footage and to make any corrections so long as that information relates to that individual. These are principles of the Privacy Act 1993. A member has no right to access footage that does not relate to the member.
How do you get in contact with us? Please contact us if you:
Prime Performance firstname.lastname@example.org